Commuters shared their views with Metro-North management today and expressed some dissatisfaction.
Senior officials, including the president of Metro-North, spent two hours at Mamaroneck Station.
Passengers were asked to share their thoughts on “all things Metro-North.”
The event was part of the railroad’s extensive “Connect With Us” program. Metro-North launched his program in 2014, with rail executives traveling about once a month to various stations to meet customers face-to-face and discuss everything from ways to improve train service to the commuter experience. I started talking about it.
The program was suspended after the outbreak of COVID-19, but was resumed as passenger numbers began to rise. Metro-North executives say they use customer suggestions and comments when making decisions.
Recently, a new train app was released and is getting rave reviews from commuters. “I like Metro-North’s ticketing app, it’s definitely better than it used to be,” said one rider. “This app is great. I just updated it. It’s called TrainTime now. I use it all the time.”
If you miss it today, Metro-North officials say it will go to another Hudson Valley station in the fall.