MVP Healthcare, UVMHN Introduces Care Guides for a More Personalized Member Experience

Unique Program Helps Seniors in Vermont and Upstate New York Better Understand Benefits, Support Care Navigation, and Aim to Improve Health

Vermont Business Magazine MVP Healthcare and the University of Vermont Health Network have announced a first-of-its-kind Care Guide benefit to help members better understand their condition and navigate their unique health needs. This benefit is included as part of the University of Vermont Health Advantage, a Medicare Advantage plan offered through a partnership between MVP and UVMHN, and is the result of both organizations’ efforts to improve the health of the communities they serve. is.

Introduced earlier this year, Care Guides are assigned to each UVM Health Advantage Member and act as a ‘personal concierge’. Enrollees maximize healthcare benefits and help support overall health and well-being.

“People often leave the hospital with a recovery plan from their doctor, but they don’t always have the tools they need to follow that plan closely. This includes anything down to safe bath mats, resulting in a higher risk of readmission,” said Didi Dalaba, UVM Health Advantage Care Guide. “My job as a care guide is to help members understand what resources their health plan should support as they manage their recovery and health care journey.”

“With input from doctors in the UVM Health Network, UVM Health Advantage offers benefits such as personal care guides that focus on the unique needs of residents in our area,” said University of Vermont Health College. said John R. Blumsted, M.D., President and CEO of Communication network. “Navigating the treatment and management of chronic diseases, as well as preventive care, can become complex, especially as we age. It helps make it personal.”

Personalized approach to success

A UVM Health Advantage Member’s journey begins with a personalized welcome call from your Care Guide to mitigate interruptions in care, address questions and concerns, while maximizing your plan to support your healthcare journey Help them understand how to do it. In addition, CareGuide proactively reaches out to individuals with complex health needs who need additional support.

“When we launched UVM Health Advantage, we surveyed more than 1,100 healthcare consumers in Vermont and upstate New York and found that they wanted a simplified and more personal approach to Medicare. To meet this need, we have implemented Care Guides to ensure that our members have someone to help them better understand and navigate the healthcare system.” We are committed to listening to medical consumers and working together to design innovative solutions that meet their needs.”

“Recently, I worked with a member who had just been discharged from the hospital. Dalaba continued. “Once we learned of his home situation, we were able to send him meals and a congestive heart failure treatment kit, which allowed his team of doctors at the UVM Health Network to help him get access to healthy foods while also helping This kind of adjustment has made a real difference in our members’ lives and we are proud to be UVM Health Advantage’s care guides.”

For more information on UVM Health Advantage, please visit

About MVP Healthcare

MVP Health Care is a nationally recognized non-profit health insurance company that cares for customers in New York and Vermont. MVP is committed to the full well-being of our customers and the communities we serve, making health insurance more convenient, more supportive and more personal. For more information, please visit or Facebook. twitterInstagram, and LinkedIn.

About the University of Vermont Health Network

The University of Vermont Health Network is an academic health care system consisting of six affiliated hospitals, multispecialty medical groups, and home care agencies. We serve residents of Vermont and upstate New York and have a common mission. It’s about working together to improve people’s lives. Our partners are:

August 15, 2022.Burlington, Vermont – University of Vermont Health Network

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