Morrisville, Pennsylvania (CBS) — A failed E-ZPass transponder on the Trenton-Morrisville Bridge sporadically caused some SUV and pickup truck drivers to overcharge between February and early June.
According to the Delaware River Joint Toll Bridge Commission, transponders mistakenly charged SUVs and pickup drivers a $9 oversized truck fee instead of the usual $1.25 E-ZPass fee.
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Pete Peterson, a spokesperson for the Delaware River Joint Toll Bridge Commission, said they are reviewing surveillance videos to determine who was overcharged so they can refund their accounts.
“This is a very strange situation and we ask that you be patient as we move through the process,” Peterson said. “We need to review literally thousands of hours of footage to rectify this situation.”
Jackie Jassenbowski said her family received about $40 in bills, totaling about $300.
She said she didn’t know her family was overcharged until the woman posted it on Facebook.
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“I was very frustrated because it was worth over $300,” Yasembousky said. “I was a little stressed.”
After going through various call centers, she was eventually refunded the $300 overcharged.
She encouraged other drivers to check their statements often, especially if they have elderly parents using E-ZPass.
“For [my father] It was a little stressful for him to come in and check his account, so I took on the role for him. Many others wouldn’t have known.”
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If the driver does not want to wait for the committee to finish their review, they will dispute the E-ZPass charge. click here.